Terms and Conditions

ACCEPTANCE OF ORDER: All custom-printed/custom-embroidered orders are subject to approval of styles, quantities, availability and Active Imprints ability to meet scheduled deadlines.

ART PREPARATION CHARGES: Art services, a per-hour charge ($35 per hour) We will estimate total charges prior to producing your order. Or, if you prefer, establish an art budget and we will work within your guidelines. Assignments requiring extensive detailing, line work, or the creation of original graphics (logos, corporate identifications, conceptual renderings, or photographs converted to line art) are subject to quotation prior to our acceptance of your order. Unless otherwise arranged, in writing, prior to production, all artwork rendered for your order remains the property of our art department and will be maintained at our plant for our exclusive usage in executing your orders. Where an order is accompanied by professionally prepared black-and-white, camera-ready artwork or production-quality transparencies, no art preparation charges will apply (except where excessive enlargements, reduction or retouching are necessary). Materials furnished remain the property of the provider. Any requests for the return of originals, including discs, must be made within 10 days of completion of order.

COPYRIGHT: The responsibility for ensuring that copyright and ownership laws are maintained in respect of all artwork supplied by the customer  for inclusion in an order remains with the customer. Eagle Eye shall not be liable for claims arising from the misuse or breach of copyright and/or ownership of Artwork.

BACKORDERS: Orders requiring Eagle Eye to backorder a portion of the original quantity specified are subject to your re-confirmation to allow us additional time for completion. We will advise you of shortages or other difficulties that may affect your scheduling requirements.

CANCELLATIONS: All orders are considered "firm" when placed. No cancellations on finished merchandise are accepted. Cancellations made prior to production are permitted, subject to charges for artwork in progress, completed screens or custom digitizing, and return of merchandise acquired including all restocking fees and shipping costs incurred by Eagle Eye.

COMBINED QUANTITY PRICING: We allow total/combined quantity pricing for printed or embroidered orders where all items are printed/embroidered with same ink/thread colors, using same prepared screens/tapes on same continuous production run.

COPY CHANGES: Subject to additional art and preparation charges where appropriate.

DYE LOTS: Due to market conditions and mill variances, we cannot guarantee consistency of shades to match precisely from order-to-order and dye-lot to dye-lot. This includes garments, thread colors and inks.

IMPRINT COLORS: All standard and pastel colors are available for screen-printing. Custom colors and PMS matching for screen-printing are available. We will match colors as closely as possible, but due to the nature of ink pigments, dye colors, and fabric characteristics, we cannot guarantee exact colors or tint. PMS color matches are subject to a $25 per color surcharge.

IMPRINT SIZES: Contact Customer Service at 801-566-1681 or customerservice@eagleeyepromo.com

INK TYPE: Eagle Eye reserves the right to determine at its discretion, ink type and chemical composition used on your order unless you specify otherwise in writing. Puff, glitter, neon, high density, reflective, and fluorescent inks are available at additional charge. We scrupulously comply with all local, state, and federal environmental and hazardous waste regulations.

LAUNDERABILITY AND SHRINKAGE: Some shrinkage is unavoidable in all knitted garments. To minimize shrinkage, follow washing instructions on garment label. Do not use bleach on colored fabrics. Do not iron over imprints. Avoid harsh detergents.

PREPARATION CHARGES: See Sales Department for price schedules.

PRICING: Merchandise is sold at prices in effect at time of shipment. Prices subject to change without notice. In between quantities are priced at smaller quantity levels.

PRODUCTION TIME: All orders accepted by Eagle Eye are contingent upon receiving all product, instructions, specification sheets, artwork approvals and customer-supplied artwork by our order deadline. We cannot be responsible for delays caused by customers, their suppliers or shippers. Orders requiring less than our standard turnaround are subject to rush charges.

PROOFS: All new artwork must be proofed and approved by the customer before we will start production. For actual production proof, contact your Eagle Eye representative.

RETURNS & CLAIMS: No returns accepted without prior authorization. All claims must be made within three days of receipt of goods. All returns must be shipped freight prepaid. All claims for goods lost or damaged in transit must be made with the carriers. Our liability ceases upon shipment.

REVISED ORDERS: Eagle Eye will try to accommodate requests made prior to production but cannot guarantee inclusion. Restocking charges or special order fees may apply, and your due date may be delayed.

RUSH SERVICE: We will assign production priority to orders subject to critical deadline, i.e. for scheduled events, etc. Orders requiring less than the normal 10 working days may be subject to appropriate surcharges. If Eagle Eye agrees to accept your order, and if time constraints do not permit customary proofs, etc., your purchase order must include the following waiver: No Proofs Required. Complete order, design colors, styles, sizes and graphic instructions as closely as possible to meet production commitment.

SAMPLES: Contact your sales representative or our sales office.

SIZES: Due to market conditions and mill variances, we cannot guarantee consistency in sizes to match from order to order, color to color, or brand to brand. Contact your sales representative or our sales office for sizing information.

SCREEN PREPARATION: Screens are the property of Eagle Eye and will be maintained at our factory for our exclusive use in executing your orders. Screen charges are to cover the costs of preparing screens and recycling them for continued use.

SHIPPING: FOB our factory in West Jordan Utah, UPS wherever possible. All other major services available upon customer request. Movement of goods to bus station, air terminals, post office or other shipping points is subject to service charge.

SPECIAL ORDERS: Contact the Eagle Eye sales office. Tell us your requirements on quantities, styles, deadlines, price guidelines. We will do our utmost to satisfy your needs.

TERMS: 50% deposit with order, balance cash, credit card, or certified check unless other arrangements are made with the prior written approval of our credit department. Please allow two weeks for processing of credit applications.

THREAD COLORS: Unless instructed otherwise, we use exclusively Robison Anton rayon thread. Close colors will be substituted if a thread color is not an Eagle Eye stocked thread. If a specific thread color must be used, we will make every attempt to accommodate your request.

WARRANTIES: There are no warranties beyond those listed on this page, nor are there any other warranties expressed or implied, including the warrant of merchantability and in no event shall Eagle Eye be liable for any consequential or special damages.

WASTE ALLOWANCES: While we maintain quality control standards well beyond standard industry guidelines, production efficiencies warrant a waste allowance of up to 2%. We will not be responsible for errors of up to 2% of contracted quantities. We will replace, repair, or provide reimbursement at our discretion and our expense for merchandise spoiled in production beyond 2% waste

FINALLY: Eagle Eye may at any time revise these Terms and Conditions by updating this posting. Since you are bound by these Terms and Conditions, you should therefore periodically visit this page. These Terms and Conditions supersede any other agreement between you and Eagle Eye to the extent necessary to resolve any inconsistency or ambiguity between them.

ONE LAST THING: Eagle Eye attempts to ensure that information on this Web site is complete, accurate and current. Despite our efforts, the information on this Web site may occasionally be inaccurate, incomplete or out of date. We make no representation as to the completeness, accuracy or correctness of any information on the site. For example, product(s) may be unavailable, they may have different attributes than those listed or they may actually carry a different price than that stated on the Web site. In addition, we may make changes in information about price and availability without notice. While it is our practice to confirm orders by email, the receipt of an email order confirmation does not constitute our acceptance of an order or our confirmation of an offer to sell a product or service. We reserve the right, without prior notice, to limit the order quantity on any product or service and/or to refuse service to any customer. We also may require verification of information prior to the acceptance of any order. If you have any questions or comments, we invite you to call our customer service department at 801-566-1681. We value your business, and we are committed to making your shopping experience an enjoyable one.